How SpinChester Looks After Your Data

When you register with SpinChester we ask for information that lets us verify who you are, keep your account secure and process payments in pounds sterling. This includes your name, date of birth, home address, email, phone number and details of the payment methods you use, such as Visa, Mastercard, Revolut, bank transfer or a supported cryptocurrency wallet address for Bitcoin, Ethereum or Tether (USDT). We only ask for what we need to run your account and meet our own internal checks. We do not ask for more than is necessary for sign-up, deposits, withdrawals and identity verification.

What We Collect and Why

• Account details: name, date of birth, email, phone number and address, used to open and manage your player account.
• Verification documents: photo ID and proof of address, requested when we need to confirm your identity ahead of a withdrawal.
• Payment data: card details, e-wallet references or crypto wallet addresses, used solely to process deposits and withdrawals.
• Gameplay data: game history, stake sizes and session length, used to run your account correctly and to support responsible play tools.
• Technical data: IP address, device type and browser, used for account security and fraud prevention.
• Support records: any messages you send our support team, kept so we can follow up on your query.

How Long We Keep Your Data

We retain account and transaction records for as long as your SpinChester account is active and for a reasonable period afterwards, in line with standard UK record-keeping practice for financial and gambling-related services. If you close your account, some records may still be kept for a limited time to meet fraud prevention and audit obligations. If you would like specifics on retention periods for your own data, contact our privacy team using the details below.

Cookies on SpinChester

SpinChester uses cookies to keep you logged in, remember your language and display preferences, and understand which pages and games UK players use most. Cookies fall into three broad groups: essential cookies that let the site and games function, performance cookies that help us see how the site is used, and preference cookies that remember choices such as sound settings. You can manage or delete cookies through your browser settings at any time. Turning off non-essential cookies will not stop you playing, but some personalised features may not work as smoothly.

Sharing Your Data

We share personal data only where it is needed to run the service. This includes payment processors handling your Visa, Mastercard, Revolut, bank transfer or cryptocurrency transactions, identity verification providers who confirm age and address, and game providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Play'n GO, Nolimit City and Hacksaw Gaming, who need session data to run the games themselves. We do not sell your personal data to third parties for marketing purposes.

Your Rights Over Your Data

You can ask to see the personal data we hold on you, ask us to correct inaccurate details, or request that we stop processing your data for marketing purposes. Some data, such as transaction records tied to responsible gambling checks, may need to be retained even after a deletion request, in order to meet safer-gambling and audit responsibilities. Where we cannot fully delete a record, we will explain why.

Keeping Your Account Secure

We encourage UK players to use a strong, unique password and to avoid sharing account access with anyone else. If you think your SpinChester account has been accessed without your permission, contact support immediately so we can review recent activity and help secure the account.

Licensing and Company Details

SpinChester's registered company name, licensing and regulatory information are published in the site footer. Please confirm those details there, as we do not repeat company identifiers on individual pages of the site.

Responsible Gambling and Age Restriction

SpinChester is restricted to players aged 18 and over. As part of keeping your data and your play safe, we work alongside GamCare (0808 8020 133, https://www.gamcare.org.uk/) and BeGambleAware (https://www.begambleaware.org/), both of which offer free, confidential support for anyone concerned about their gambling.

Contacting Us About Privacy

If you have a question about how your data is handled, want to request a copy of your data or wish to raise a concern, contact our support team through the live chat or email channel listed in your account area. Our UK-facing support runs extended daily hours to cover evening and weekend play sessions. Please quote your account username so we can locate your records quickly.

Related Pages

For more on how SpinChester handles money and account terms, see our Terms and Conditions and Payments pages. If you want to understand our safer-play tools alongside data controls, visit Responsible Gaming. Ready to open an account under these terms? Head to registration.